As the internet becomes filled with online attackers coming up with new methods each year, call centers are always in danger of fraud. In fact, 90% of financial service contact centers see fraud attacks increasing yearly. This threat includes all…
In the world of customer support and sales communication, your choice of platform can be as crucial as the quality of the conversations themselves. RingCentral has undeniably made a name as a heavyweight in the industry, but it’s not the…
In today’s digital-centric world, Software as a Service (SaaS) has become indispensable for business optimization and customer satisfaction. By creating a more productive and efficient digital framework for businesses and consumers to access various forms of service, support, or site…
The year’s end is near but our work is never done! The amazing Squaretalk Development team added invaluable updates and a highly requested new feature. You can now make more data-driven decisions and have better control of your operations. Heads…
New call center managers have a lot on their plate. They are often expected to step up from the get-go and, if promoted from within, catch up with administrative tasks and terminology they never had to deal with as agents.…
Introduction In today’s fast-paced call center environment, time is of the essence. The ability to efficiently manage one’s time isn’t just a sought-after skill—it’s a necessity. Imagine juggling multiple calls, addressing diverse concerns, and ensuring customer satisfaction—all in a day’s…
There is no denying data is gold in the 21st C. It can be “information overflow” or” data streaming” – businesses at this point NEED data to function. Analysing this data, hence by extension, is the very core about which…
Today’s customers are a tough nut to crack. They have such high expectations. Yet no one can blame them. Their options are countless now, thanks to the digital revolution. If one business is not meeting their needs, they move on…
Building and maintaining customer loyalty is crucial for any business. By implementing effective strategies and tactics, companies can create a loyal customer base that continuously chooses their products or services. In the B2B sector, customer loyalty is pivotal for long-term…
In the world of customer service, every detail counts, including the music your customers listen to while they’re on hold or waiting in the queue. In these moments of anticipation, the right on-hold music can turn a potentially frustrating wait…
