The year’s end is near but our work is never done! The amazing Squaretalk Development team added invaluable updates and a highly requested new feature. You can now make more data-driven decisions and have better control of your operations. Heads…
New call center managers have a lot on their plate. They are often expected to step up from the get-go and, if promoted from within, catch up with administrative tasks and terminology they never had to deal with as agents.…
Introduction In today’s fast-paced call center environment, time is of the essence. The ability to efficiently manage one’s time isn’t just a sought-after skill—it’s a necessity. Imagine juggling multiple calls, addressing diverse concerns, and ensuring customer satisfaction—all in a day’s…
There is no denying data is gold in the 21st C. It can be “information overflow” or” data streaming” – businesses at this point NEED data to function. Analysing this data, hence by extension, is the very core about which…
Today’s customers are a tough nut to crack. They have such high expectations. Yet no one can blame them. Their options are countless now, thanks to the digital revolution. If one business is not meeting their needs, they move on…
Building and maintaining customer loyalty is crucial for any business. By implementing effective strategies and tactics, companies can create a loyal customer base that continuously chooses their products or services. In the B2B sector, customer loyalty is pivotal for long-term…
In the world of customer service, every detail counts, including the music your customers listen to while they’re on hold or waiting in the queue. In these moments of anticipation, the right on-hold music can turn a potentially frustrating wait…
If you’ve been with us for a while, you know we’re never satisfied with “good enough.” We’re on a constant mission to bring you the very best in contact center software. This time around, we’ve stepped up our game, bringing…
It’s no secret that technology is constantly progressing across industries, creating the potential to complete tasks faster and more efficiently. With access to software designed specifically for call centers, companies can easily organize and plan their work, make calls, and…
Chat GPT (Generative Pre-trained Transformer) is a language model designed to understand and respond to natural language input. Chat GPT is a machine learning-based tool that can understand natural language and generate appropriate responses, making it a valuable asset from a…
