Call center software for sales teams runs the gamut of communication tools, quality assurance & monitoring tools, automation tools, and much more. Here are the top 6 software to try in 2025. Driven by digital transformation, social media, and rapid…
Imagine a call center where every customer inquiry is resolved perfectly on the first attempt. No hold times, no complex phone trees, no transfers between departments. Every agent has the knowledge and authority to address issues professionally and empathetically. The…
Automatic Call Distribution (ACD) is smart technology allowing calls to be routed to the most qualified agent for a specific query.
Cloud PBX (Cloud-based Private Branch Exchange) is an IP-based phone exchange.
It is no secret that the 2020 global epidemic has fast-tracked the world into a new era of business. Forced into strict work-from-home and healthcare regulations, many companies had to reorganize their entire infrastructure virtually overnight. The aftermath of this…
