Cold calling is one of the oldest and most effective sales techniques. It’s very straightforward: you select a lead from a targeted list who hasn’t interacted with your business before, dial their number, establish a connection, identify their needs, present…
Dialpad, Aircall, and Squaretalk are among the top VoIP phone systems on the market. All three are sought-after, cutting-edge, reputable, and offer similar business communication features. So, if you’re looking for your first VoIP provider or want to update or…
If you’re managing sales, understanding when and how to leverage different call types—inbound and outbound—can make or break your business success. Both call types are essential. They feed leads, nurture prospects, and close deals but each serves a unique purpose…
Every call to your call center generates a wealth of information – customer data, call details, client feedback, customer satisfaction scores, and more. If you can collect, measure, and analyze this data, you’ll understand customer needs, measure agent performance, and…
You’re running an E-commerce business. You’ve got orders piling up, a few new employees, and a customer service phone that never stops ringing. Now, you’re worried your old landline is costing too much, dropping calls, and making you sound like…
Using a personal number for business can look unprofessional, make customers or prospects question the legitimacy of your company, expose you to potential privacy breaches, and make it difficult to properly keep records, or follow data protection regulations. It could…
Finding reliable contact center software is like choosing a business partner: You need someone dependable who complements your strengths and fills in your gaps, ensuring you can reach your goals together. If, for some reason, you feel 3CX isn’t up…
What do a customer, waiting on hold for what feels like an eternity, and a call center manager, watching their team struggle to balance speed with quality service, have in common? While different, these situations are impacted by a common…
It’s not your grandma’s telemarketing anymore. Traditional outbound techniques, like: Manually calling people or businesses with little to no prior information Spending ages on wrong numbers, disconnected lines or no-answers Following rigid, generalized scripts that focus entirely on your product…
While Nextiva has historically been, and still is, a go-to choice for many businesses, searching for the perfect communication solution can often lead you to explore alternatives. Whether you’re looking for more advanced features, better pricing or a system that…
