Are you breaking away from Five9 or scouting the competition before committing? In either case, doing thorough research is necessary. After all, the only way to make an informed decision is to… well, gather the relevant information. It’s true that…
When customer engagement is on the line, you must constantly step up your outbound communication or risk your sales rates plummeting. You need to not only streamline the process of making calls and maximize productivity but also intelligently predict the…
Dialing systems are the backbone of outbound call operations, bridging the gap between businesses and their customers. Used since the late 80s, they can boost sales, enhance customer service or streamline your marketing. If you choose the right dialer, that…
As technology evolves, so do the expectations of customers who are now demanding quicker, more personalized and seamless service than ever. This shift forces businesses in all industries to embrace advanced call center technologies that not only streamline operations but…
As the internet becomes filled with online attackers coming up with new methods each year, call centers are always in danger of fraud. In fact, 90% of financial service contact centers see fraud attacks increasing yearly. This threat includes all…
In the world of customer support and sales communication, your choice of platform can be as crucial as the quality of the conversations themselves. RingCentral has undeniably made a name as a heavyweight in the industry, but it’s not the…
In today’s digital-centric world, Software as a Service (SaaS) has become indispensable for business optimization and customer satisfaction. By creating a more productive and efficient digital framework for businesses and consumers to access various forms of service, support, or site…
New call center managers have a lot on their plate. They are often expected to step up from the get-go and, if promoted from within, catch up with administrative tasks and terminology they never had to deal with as agents.…
Introduction In today’s fast-paced call center environment, time is of the essence. The ability to efficiently manage one’s time isn’t just a sought-after skill—it’s a necessity. Imagine juggling multiple calls, addressing diverse concerns, and ensuring customer satisfaction—all in a day’s…
There is no denying data is gold in the 21st C. It can be “information overflow” or” data streaming” – businesses at this point NEED data to function. Analysing this data, hence by extension, is the very core about which…
