Selecting KPIs for Outbound Call Centers Using proper metrics effectively in your call campaigns can substantially increase their effectiveness. Experienced call center managers have to be highly skilled in creating, monitoring, and adjusting the metrics and must know how to…
Even though no business can exist without a name, choosing the perfect brand name for your call center is a difficult task. Believe it or not, countless businesses have failed, and others struggle because they did not choose a powerful…
From the entire team at Squaretalk, we wish you and your family health, happiness, peace, and prosperity in the coming New Year. We’d also like to express our gratitude for using our products and for your continued support. We’re starting…
Call-center leaders face a persistent problem with staff attrition. According to The US Contact Center Decision-Makers’ Guide 2021 by ContactBabel, there is a very wide spread of attrition rates across the industry, with 26% of respondents having to deal with attrition…
According to a Statista report, most people still prefer the phone as a channel for customer support. So what happens, when a customer calls a call center? When users contact your call center, they are sent to the first available…
Even though Zoom and Five9 abandoned the $14.7 billion acquisition deal, why pay so much for a business centered around cloud-based contact centers? The answer is simple: although these contact centers have been working from the cloud for decades, they’re…
July 2021 started with important news for contact centers working within the United States. In fact, Florida’s SB 1120, also known as the state’s mini-TCPA, significantly amends the previous Telemarketing act. To avoid violations that could cost businesses up to…
FAQ Why are contact centers considered high-risk for data breaches? Contact centers handle a large amount of sensitive customer information daily, including personal details, financial data, and account information. Because agents constantly access and transmit this data, contact centers become…
If you have been paying attention, you are certainly aware of the bitcoin hype. What you might not know is that, whilst crypto has been a consistently trending buzzword for over a decade, it is now becoming an increasingly popular…
What is DNC? The Do Not Call (DNC) registry is a list of consumers who have restricted their availability to receive marketing calls. Keeping such lists is a fairly common practice in many countries, making compliance to DNC a very…
