FAQ Why are contact centers considered high-risk for data breaches? Contact centers handle a large amount of sensitive customer information daily, including personal details, financial data, and account information. Because agents constantly access and transmit this data, contact centers become…
If you have been paying attention, you are certainly aware of the bitcoin hype. What you might not know is that, whilst crypto has been a consistently trending buzzword for over a decade, it is now becoming an increasingly popular…
What is DNC? The Do Not Call (DNC) registry is a list of consumers who have restricted their availability to receive marketing calls. Keeping such lists is a fairly common practice in many countries, making compliance to DNC a very…
In the third era of communication, the future of businesses around the globe will rely heavily on the way organizations present themselves to their audience. With just about everyone owning a cell phone, it should come as no surprise that…
Application programming interface (API) is software for connecting computers or computer programs. It is designed to simplify access to a given operation by mediating the communication between two or more applications. To put it simply, it lets two applications communicate…
Phone calls are vital to the success of your business. An effective organization will have a strategy in place for its customer service that places a lot of emphasis on support, and customer satisfaction. An efficient, reliable call flow process…
A one-time password (OTP) is a sequence of characters meant to authenticate users for single operations. OTP codes are usually administered to clients seeking to reset their account credentials. They also add an extra security layer to sensitive operations –…
SMS marketing, when used right, can get your message out like no other channel. Following the these best practices will help you avoid common mistakes and improve your chances of running a successful campaign.
Well into its second year, it is safe to say that the COVID-19 global pandemic has forever impacted the way we live and conduct business. As the pandemic gets progressively under control thanks to vaccine rollouts, countries across EMEA are…
Six reasons you business should be leveraging text messaging
