What is an API?

What is an API?

Application programming interface (API) is software for connecting computers or computer programs. It is designed to simplify access to a given operation by mediating the communication between two or more applications. To put it simply, it lets two applications communicate…

 7 Ways to Optimize  Call Flow Processes

7 Ways to Optimize Call Flow Processes

Phone calls are vital to the success of your business. An effective organization will have a strategy in place for its customer service that places a lot of emphasis on support, and customer satisfaction. An efficient, reliable call flow process…

 What is OTP

What is OTP

A one-time password (OTP) is a sequence of characters meant to authenticate users for single operations. OTP codes are usually administered to clients seeking to reset their account credentials. They also add an extra security layer to sensitive operations –…

 7 Best Practices for SMS Marketing

7 Best Practices for SMS Marketing

SMS marketing, when used right, can get your message out like no other channel. Following the these best practices will help you avoid common mistakes and improve your chances of running a successful campaign.

 What is BPO (Business Process Outsourcing)?

What is BPO (Business Process Outsourcing)?

A business process outsourcer (BPO) is a third-party service hired by a company to handle specific operations. Some of the most popular tasks BPOs handle for corporations are Human resources management, payroll, accounting, and customer communications. Whether on or off-shore,…

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