SMS marketing, when used right, can get your message out like no other channel. Following the these best practices will help you avoid common mistakes and improve your chances of running a successful campaign.
Well into its second year, it is safe to say that the COVID-19 global pandemic has forever impacted the way we live and conduct business. As the pandemic gets progressively under control thanks to vaccine rollouts, countries across EMEA are…
Six reasons you business should be leveraging text messaging
SMS appointment reminders are great for business. Here are 5 ways.
A business process outsourcer (BPO) is a third-party service hired by a company to handle specific operations. Some of the most popular tasks BPOs handle for corporations are Human resources management, payroll, accounting, and customer communications. Whether on or off-shore,…
Text messaging has become a go-to channel for marketing, customer communications, two-factor authorization and more
Warm transfer is a PBX or telephony technology that allows for the seamless transfer of a caller from one agent to another.
You have no doubt heard all about the benefits of adopting predictive dialing for your sales and marketing campaigns. Designed to automatically make and time calls to prospects by leveraging sophisticated metrics, this system is quickly becoming a gold standard…
How Successful Agents Achieve Best Results (It’s Not Always All About Technology) Intelligent, skill-based routing transfers callers to the best agent every time, improving ROI and boosting brand reputation. You have heard it before: staying on top of the latest…
Predictive dialers are becoming increasingly popular tools among contact centers. Brands across all industries are discovering the advantages of a system that optimizes their outbound campaigns by reducing wait times in between calls and maximizing agent productivity and customer engagement.…
