In the third era of communication, the future of businesses around the globe will rely heavily on the way organizations present themselves to their audience.  With just about everyone owning a cell phone, it should come as no surprise that…

Application programming interface (API) is software for connecting computers or computer programs. It is designed to simplify access to a given operation by mediating the communication between two or more applications. To put it simply, it lets two applications communicate…

Phone calls are vital to the success of your business. An effective organization will have a strategy in place for its customer service that places a lot of emphasis on support, and customer satisfaction. An efficient, reliable call flow process…

A one-time password (OTP) is a sequence of characters meant to authenticate users for single operations. OTP codes are usually administered to clients seeking to reset their account credentials. They also add an extra security layer to sensitive operations –…

SMS marketing, when used right, can get your message out like no other channel. Following the these best practices will help you avoid common mistakes and improve your chances of running a successful campaign.

Well into its second year, it is safe to say that the COVID-19 global pandemic has forever impacted the way we live and conduct business. As the pandemic gets progressively under control thanks to vaccine rollouts, countries across EMEA are…

Six reasons you business should be leveraging text messaging

SMS appointment reminders are great for business. Here are 5 ways.

A business process outsourcer (BPO) is a third-party service hired by a company to handle specific operations. Some of the most popular tasks BPOs handle for corporations are Human resources management, payroll, accounting, and customer communications. Whether on or off-shore,…