Call centers are a crucial component of many companies since they offer customers customer service, sales, and other services. Companies must make an investment in high-quality training materials to guarantee that call center employees are properly taught and capable of…
As a manager, it’s always helpful to understand how your employees feel in the workplace and what improvements could be made. As a call center manager, your team’s happiness and job satisfaction are critical for performance levels. A bad attitude…
In a competitive industry like real estate, there’s always a demand for top talent. As such, a recruiter’s job may seem never-ending. Real estate recruitment can also be time-consuming and challenging when done manually. Recruiters must search for potential hires…
The last few years have seen some of the largest crises in the last 20 years, having a significant impact on our existence both economically and psychologically. In 2020, Covid-19 led to a significant slowdown in global economic activity and…
One of the most important functions of a call center is having an invisible queue. It is the most appreciated service from customers that connects them with your representatives. More than half of a customer’s experience is influenced by emotions,…
During and after the pandemic businesses across the world have found an increasing need for outsourcing IT services. According to statistics on cybercrime from 2019, 53 victims were reported every hour. The hourly victims soared to 90 in 2020, the…
Nowadays, it is common practice for businesses all over the world to hire external companies to perform a task or service that is normally carried out by an organization’s own employees. Usually, the outside vendor is hired to handle a…
As we approach the end of the year, we are excited to announce some new features in our platform that we think you’ll love. We’ve added a range of tools and enhancements to help you better manage your calls and…
Nowadays companies are putting a lot of effort into improving customer experience. In fact, meeting customers’ needs has become a must if wanting to create a successful business. Overall customer satisfaction is up ~2% across most channels over 2020, despite…
What is TCPA? Before we can describe what the TCPA actually is, we must first define telephone solicitation. The act of initiating a call or message to any individual with the intent of enticing them to buy, rent, or invest…
