Nowadays, it is common practice for businesses all over the world to hire external companies to perform a task or service that is normally carried out by an organization’s own employees. Usually, the outside vendor is hired to handle a…
As we approach the end of the year, we are excited to announce some new features in our platform that we think you’ll love. We’ve added a range of tools and enhancements to help you better manage your calls and…
Nowadays companies are putting a lot of effort into improving customer experience. In fact, meeting customers’ needs has become a must if wanting to create a successful business. Overall customer satisfaction is up ~2% across most channels over 2020, despite…
What is TCPA? Before we can describe what the TCPA actually is, we must first define telephone solicitation. The act of initiating a call or message to any individual with the intent of enticing them to buy, rent, or invest…
The importance of call center support is well-established. It still holds a top spot in providing eCommerce support despite the introduction of new mediums. So much so that 42% of customers still use landline phones to contact customer service. And…
CNAM stands for Caller ID and Name. It is a process where the caller’s name is transmitted to the receiver’s phone, which is then displayed on their screen. Incoming and Outcoming Calls Both incoming and outcoming calls are available with…
Managing employees can be challenging. For call center employees, it is incredibly important to be able to manage them effectively as they are customer-facing. They need to create positive customer experiences. In this article, we provide you with some tips…
During the summer, we were passionate about significantly updating our product and infrastructure to meet the highest standards and requirements of cloud-based software. We are able to deliver these updates thanks to your insights and feature requests. We take pride…
In recent years, remote working and outsourcing have witnessed substantial advancements, driven by companies’ efforts to adapt to the rapidly changing economic landscape. What began as an extreme measure against the sudden and widespread disruptions caused by the pandemic is…
42% of U.S. customers say that they prefer phone calls to handle customer service problems. That is why nowadays companies tend to understand the importance of time-saving software that not only favors their employees and their work but also saves…
