SMS appointment reminders are great for business. Here are 5 ways.
A business process outsourcer (BPO) is a third-party service hired by a company to handle specific operations. Some of the most popular tasks BPOs handle for corporations are Human resources management, payroll, accounting, and customer communications. Whether on or off-shore,…
Text messaging has become a go-to channel for marketing, customer communications, two-factor authorization and more
Warm transfer is a PBX or telephony technology that allows for the seamless transfer of a caller from one agent to another.
You have no doubt heard all about the benefits of adopting predictive dialing for your sales and marketing campaigns. Designed to automatically make and time calls to prospects by leveraging sophisticated metrics, this system is quickly becoming a gold standard…
How Successful Agents Achieve Best Results (It’s Not Always All About Technology) Intelligent, skill-based routing transfers callers to the best agent every time, improving ROI and boosting brand reputation. You have heard it before: staying on top of the latest…
Predictive dialers are becoming increasingly popular tools among contact centers. Brands across all industries are discovering the advantages of a system that optimizes their outbound campaigns by reducing wait times in between calls and maximizing agent productivity and customer engagement.…
Independently from their specific objectives, call centers are always on the lookout for ways to improve productivity. To this end, most organizations are now relying on automatic dialers to optimize their outbound call operations. As there is a wide variety…
From cold-calling to customer support delivery, the voice channel keeps playing a strategic role in finding leads. Nonetheless, outdated systems such as manual dialing, basic touch-tone phones without caller ID and paper-based call lists will most likely fall short of…
Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices
