What is CTI?

What is CTI?

Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices

 What is VoIP?

What is VoIP?

Voice over Internet Protocol (VoIP) is a technology enabling businesses to conduct phone calls over the internet.

 What is ACD?

What is ACD?

Automatic Call Distribution (ACD) is smart technology allowing calls to be routed to the most qualified agent for a specific query.

 What is IVR?

What is IVR?

Interactive Voice Response (IVR) is an automated answering system allowing inbound callers to select their preferences before being connected to a contact center agent.

 Contact Centers: The Evolution of Brand Communication

Contact Centers: The Evolution of Brand Communication

In our fast-paced society, it should come as no surprise that businesses around the world are constantly adapting their customer interaction management to the latest trends and technologies available. As they strive to meet the higher standards of an ever-demanding…

 Workforce Engagement:               5 Trends to Watch

Workforce Engagement: 5 Trends to Watch

The move to a distributed workforce has set the bar high for what constitutes employee happiness. To meet those standards, successful companies are focusing on fool-proof strategies designed to keep their employees happy.

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