Predictive Dialing – By the Numbers

Predictive Dialing – By the Numbers

You have no doubt heard all about the benefits of adopting predictive dialing for your sales and marketing campaigns. Designed to automatically make and time calls to prospects by leveraging sophisticated metrics, this system is quickly becoming a gold standard…

 Skill-based Routing, Driving Better Results

Skill-based Routing, Driving Better Results

How Successful Agents Achieve Best Results (It’s Not Always All About Technology) Intelligent, skill-based routing transfers callers to the best agent every time, improving ROI and boosting brand reputation. You have heard it before: staying on top of the latest…

 Best Practices for Predictive  Dialing

Best Practices for Predictive Dialing

Predictive dialers are becoming increasingly popular tools among contact centers. Brands across all industries are discovering the advantages of a system that optimizes their outbound campaigns by reducing wait times in between calls and maximizing agent productivity and customer engagement.…

 What is CTI?

What is CTI?

Computer telephony Integration (CTI) is a contact center technology connecting a telephone system to a computer. CTI provides agents with the tools necessary to manage and reroute inbound calls directly from their devices

 What is VoIP?

What is VoIP?

Voice over Internet Protocol (VoIP) is a technology enabling businesses to conduct phone calls over the internet.

 What is ACD?

What is ACD?

Automatic Call Distribution (ACD) is smart technology allowing calls to be routed to the most qualified agent for a specific query.

 What is IVR?

What is IVR?

Interactive Voice Response (IVR) is an automated answering system allowing inbound callers to select their preferences before being connected to a contact center agent.

Get a Free Growth Session and Demo

A woman with a "Wait!" sign

Experience a live demo customized around your unique business goals, workflows, pain points and challenges, and find out why Squaretalk is the perfect call center solution for organizations like yours.